lt;p style="text-align: center;"gt; lt;emgt;amp;ldquo;People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.amp;rdquo;lt;br /gt; Frank Romeramp;emsp;lt;/emgt;lt;/pgt;lt;pgt; lt;br /gt; Influencing and persuading all of the internal and external stakeholders amp;ndash; customers, colleagues, vendors, outsourcing providers are essential elements of managing continuous improvement.lt;/pgt;lt;pgt; Securing the buy in of individuals where you donamp;#39;t have direct authority can support a drive for operational excellence.lt;/pgt;lt;h4gt; Target audiencelt;/h4gt;lt;pgt; This amp;frac12; day session delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.lt;/pgt;