ITIL® 4 Specialist: Sustainability in Digital and IT

• IT/digital/service strategists
• Service designers/architects
• Product/service managers
• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

The purpose of the ITIL 4 Sustainability in Digital and IT qualification is:

• To provide candidates with an understanding of what ‘sustainability’ means and how it can deliver value
• To provide candidates with an understanding of the practical steps required to develop and implement a sustainability strategy
• To provide the candidate with the practical skills necessary to enable an organization to deliver value by introducing sustainable practices.

There are no prerequisites for the ITIL 4 Extension Modules. However, candidates must have attended an accredited training course for this module.

Studijní materiál ITIL.

Module 1: What is Sustainability?

• What is sustainability?
• The effect of sustainability on organizations
• How organizations can respond to the challenges of sustainability

Module 2: Getting Started

• Addressing sustainability in an organization’s vision
• Introduction to materiality assessment

Module 3: Value, Benefits, Costs, and Risks of Sustainability

• Benefits of sustainability
• Sources of organizational sustainability risks
• Key organization-level stakeholder groups and their expectations
• Key types and sources of sustainability standards and regulations
• The role of services and the service economy in sustainability
• Recommendations for sustainability return on investment (ROI)/value on investment (VOI)

Module 4: Digital Technology and Sustainability

• Digital technology and sustainability
• How digital technology impacts sustainability
• How sustainable business models are supported by digital/IT

Module 5: Planning Sustainability

• The role of sustainability in an organization’s vision
• Assessing the current situation
• Strategic planning for sustainability
• Taking action

Module 6: Assessing and Improving Organizational Sustainability

• Measurement and reporting
• Metric, indicators and KPIs
• Common sustainability metrics

Module 7: Maintaining Sustainability

• Sustainability and innovation, communication and collaboration, governance and audits
• ITIL practices—support and sustainability

Assignments

• Students must complete a series of in-course assignments as a formal requirement of the Sustainability in Digital and IT qualification. The completion of the assignments is a part of the official certification process. After passing the four (4) assignments based on a case study, students are permitted to schedule their formal examination with PeopleCert.

The exam voucher is included in the price of the training